Privacy Policy

Effective Date: April 1, 2026

1. Introduction and Company Information

NorthBridge Group Solutions (“NorthBridge,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our business, services, website, communications, and related operations.

Business Name: NorthBridge Group Solutions
Address: 145 King Street West, Toronto, ON M5H 1J8, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

As a group-based business, NorthBridge may provide services through affiliated entities, divisions, contractors, and service providers acting on our behalf. This Privacy Policy applies to personal information handled in connection with our business activities.

2. Data Collection and Processing

We may collect personal information directly from you, automatically through your use of our services or website, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact information such as name, email address, phone number, mailing address, and business contact details;
• Account and profile information;
• Communication records, including inquiries, correspondence, and support requests;
• Transaction and service-related information;
• Employment, contractor, or vendor-related information where applicable;
• Technical and usage data such as IP address, browser type, device identifiers, pages visited, and interaction data;
• Any other information you voluntarily provide to us.

We process personal information in a manner that is fair, lawful, and limited to what is necessary for the identified purposes.

3. Purpose of Data Processing

We may use personal information for the following purposes:

• To provide, operate, maintain, and improve our services;
• To communicate with you and respond to inquiries;
• To manage business relationships, contracts, and transactions;
• To verify identity and prevent fraud, unauthorized access, or misuse;
• To comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
• To analyze service performance, usage trends, and business operations;
• To send administrative notices, service updates, and other relevant communications;
• To support recruitment, vendor management, and internal business operations where applicable;
• To enforce our agreements and protect our rights, property, and safety.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on consent, contractual necessity, legal obligations, and our legitimate business interests, as applicable and permitted by law, to collect, use, and disclose personal information.

• Consent: Where required, we obtain your express or implied consent before collecting, using, or disclosing personal information.
• Contractual Necessity: We may process personal information to enter into or perform a contract with you.
• Legal Obligations: We may process personal information to comply with applicable laws, regulations, court orders, or lawful requests.
• Legitimate Business Purposes: We may process personal information for reasonable business purposes, provided such processing is appropriate and does not override your rights and interests.

Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to third parties only as necessary and in accordance with this Privacy Policy and applicable law, including:

• Service providers and vendors that assist with hosting, IT support, analytics, communications, payment processing, security, and administrative services;
• Professional advisors such as lawyers, accountants, auditors, and insurers;
• Affiliated entities, divisions, or business partners within the NorthBridge group, where necessary for operational purposes;
• Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
• Third parties involved in a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate confidentiality protections.

We require third parties that process personal information on our behalf to protect it and use it only for authorized purposes.

6. Data Transfer to Third Countries

Your personal information may be stored, processed, or accessed outside of your province, territory, or Canada, including in other countries where our service providers or affiliated entities operate. In such cases, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.

We take reasonable steps to ensure that any cross-border transfers are protected by appropriate contractual, technical, and organizational safeguards consistent with Canadian privacy requirements.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, regulatory, accounting, or reporting obligations, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the type of information, the sensitivity of the information, and the applicable legal requirements. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you;
• Rectification: Request correction of inaccurate or incomplete personal information;
• Erasure: Request deletion of personal information in appropriate circumstances, subject to legal retention requirements;
• Restriction: Request that we limit the processing of your personal information in certain situations;
• Data Portability: Request a copy of your personal information in a structured, commonly used format where applicable;
• Objection: Object to certain processing activities where permitted by law.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing that is otherwise permitted or required by law.

Please note that withdrawing consent may limit our ability to provide certain services or respond to your requests.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so that we may address your concerns directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy commissioner or other relevant supervisory authority.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include access controls, encryption, secure storage, staff training, and monitoring of systems and processes.

While we take appropriate steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:

NorthBridge Group Solutions
145 King Street West, Toronto, ON M5H 1J8, Canada
Email: [email protected]
Phone: +1 (416) 782-5946

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes become effective constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.